Returns & Exchanges

Due to the perishable nature of our artisanal cakes and desserts, we cannot accept returns once a product has left our bakery. However, if your order arrives damaged or incorrect, we are committed to providing a replacement or store credit to ensure your satisfaction.

1

Inspect Upon Delivery

Please check your cake or dessert immediately upon arrival for any signs of damage or discrepancies in the order specifications.

2

Document Issues

If there is a problem, take clear photographs of the product and the packaging to help our quality control team assess the situation.

3

Contact Support

Email our customer service team within 4 hours of delivery with your order number and the photos of the damaged or incorrect item.

4

Resolution Process

Our team will review your claim and issue a full refund, store credit, or schedule an immediate redelivery of a fresh replacement.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing